Returns & Authenticity Policy

Kingdom of Antique Arts — Our Commitment to You

At Kingdom of Antique Arts, every piece we offer is a genuine antique, personally selected, researched, and authenticated by our family of third-generation specialists. We take immense pride in the integrity of our collection and in the trust our customers place in us. This policy reflects that commitment.

Authenticity Guarantee

Every item sold by Kingdom of Antique Arts is guaranteed to be a genuine antique as described. Our descriptions include full transparency on:

• Material and origin (e.g. natural elephant ivory, Baltic amber, natural coral)
• Estimated period and century of production
• Dimensions and weight
• Condition — including any chips, cracks, or age-related wear, noted honestly
• Metal content where applicable (e.g. 18K gold, sterling silver)

We encourage all buyers to read the full product description carefully before purchasing. If you have any questions about a specific piece — its provenance, condition, or authenticity — please contact us before placing your order. We are always happy to provide additional information or photographs.

Returns Policy

We want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your item, please contact us within 14 days of receiving your order.

Conditions for Return

• The item must be returned in the same condition as received — unworn, unaltered, and with original packaging where applicable.
• Please contact us by email before returning any item so we can guide you through the process.
• Return shipping costs are the responsibility of the buyer unless the item was incorrectly described.
• Once the item is received and inspected, a full refund will be issued within 5 business days.

Non-Returnable Items

• Items that have been altered, repaired, or damaged after receipt.
• Items returned after the 14-day return window without prior agreement.

Condition & Age

Please note that all items in our collection are genuine antiques, often over 100 years old. Minor signs of age — such as natural patina, slight discolouration, or minor surface wear — are inherent to antique pieces and are not considered defects. Any significant condition issues (chips, cracks, restorations) are always disclosed clearly in the product description and photographs.

We believe that these marks of age are part of what makes each piece unique and authentic — a testament to the long and remarkable life it has lived before reaching you.

Contact Us

For any questions about our returns policy, authenticity guarantees, or a specific item in our collection, please do not hesitate to reach out:

📧 Email: koaawebsite@gmail.com

Kingdom of Antique Arts — Vienna, Austria